Intoxication Policy In Effect

TCU Place cares deeply about the safety of our guests and we want to make sure everyone has a great time and behaves responsibly as well. Patrons who appear intoxicated on premises will be assessed by the TCU Place hospitality team. Those who show signs of intoxication will be removed from areas where alcohol is being served and taken to a processing area where they must be picked up by a safe and sober party. Guests who are assessed will have their information logged for safety purposes, including the name of the party or person picking up the individual.

Intoxication Management Plan

1. Pre-event Communication

   • Include clear communication about the intoxication management plan in event invitations, website, and any promotional materials.
   • Emphasize the importance of responsible drinking and the consequences of excessive intoxication.
   • Encourage guests to plan transportation in advance and designate a sober driver or arrange for alternative transportation options.

2. Assessment Team

   • Designate a team of trained personnel responsible for assessing guests’ intoxication levels upon entry and throughout the event.
   • Training should include recognizing signs of intoxication, handling confrontational situations, and understanding local laws and regulations regarding alcohol consumption.

3. Processing Area Setup

   • Establish a designated processing area equipped with comfortable seating, water, and basic amenities.
   • Ensure the area is discreetly located to respect the privacy of intoxicated guests.
   • Have signage clearly indicating the purpose and location of the processing area.

4. Assessment Process:

   • Guests who are showing signs of intoxication upon entry may be denied entry.
   • Guests displaying signs of intoxication, such as slurred speech, unsteady gait, or impaired judgment, will be discreetly approached by trained staff for assessment.
   • Assessments should be conducted respectfully and without judgment, focusing on the guest’s well-being and safety.
   • If a guest is deemed intoxicated, they will be escorted to the processing area by staff.

5. Communication with Guests

   • Clearly explain to intoxicated guests why they are being asked to move to the processing area and reassure them that their safety is the priority.
   • Provide information about the processing area’s purpose and what to expect while there.

6. Safety Measures

   • Monitor intoxicated guests in the processing area to ensure they remain safe and do not pose a risk to themselves or others.
   • Offer water and basic first aid if needed.
   • If a guest’s condition deteriorates or medical attention is required, staff should be prepared to contact emergency services promptly.

7. Recovery and Departure

   • Intoxicated guests will not be allowed to leave the processing area unaccompanied.
   • Guests must arrange for a sober friend or family member to pick them up from the event.
   • Staff will assist in coordinating transportation if necessary, ensuring that guests are safely escorted to their ride.
   • A log book will be used to record information on intoxicated guests and include names of those picking up guests.
   • Should intoxicated guests become combative, violent or extreme the safety of our staff will not be put in danger. It will be logged that our staff acted with the utmost due diligence regardless of the result.

8. Follow-Up

   • After the event, conduct a debriefing session with the assessment team to review the effectiveness of the intoxication management plan and identify areas for improvement.
   • Collect feedback from guests to gauge their experience with the plan and gather suggestions for future events.